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Description based on the Specified Commercial Transactions Act
Distributor
TORIKAI CAFE Co., Ltd.
Service Name
Vee Sweets Online Shop for the Public
Name of the general manager
Hajime Shimabara
address
Head Office/Fukuoka Workshop: 5-14-8-101 Hara, Sawara-ku, Fukuoka City, Fukuoka Prefecture, 814-0022
telephone number
092-707-6818
email address
Sales items, prices, and quantities
It is stated on the page for each product on the general online shop.
Payment Methods
Credit card payment
Settlement period
Credit card payments are processed immediately
Explanation of fees other than products
As these are frozen products, all items will be shipped frozen.
・Delivery available throughout Japan (limited to areas where Yamato Transport can deliver)
・Additional refrigerated delivery and packaging fees will be charged depending on the region and product weight.
・Please check the specific prices on each product page and in your cart.
Delivery
Since these frozen sweets are made after an order is placed, they will be shipped on the specified shipping date. Please see the product page for details.
Returns and exchanges
Please note that due to the nature of frozen foods, we cannot accept returns or exchanges for reasons of customer convenience.
We take every precaution to ensure the quality of our products, but if the delivered product is different from the product you ordered, or if there is a defect such as missing or damaged parts, please contact us by email or phone within 3 days of receiving the product. In this case, we will exchange the product or refund the payment you have made only if you return the product along with the receipt issued by the delivery company (proof of the shipping fee).
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